Terms of Service

Welcome to eMudhra.com/pancard, an online portal for PAN Services and for related information; an initiative of eMudhra Limited.

User Agreement

You (the user) can access eMudhra.com (the "Site"), subject to the terms and conditions of use, as changed / updated from time to time entirely at the discretion of eMudhra as set out below. The term of this Agreement shall continue and would be in force till the time you access this site & its services and you agree that you are bound by the terms as mentioned herein. Nothing in these Terms of Service should be construed to confer any rights on you or any third party beneficiaries.

Eligibility and registration

You must be 18 years or older to use the eMudhra.com service. By registering for the eMudhra.com service, you represent and warrant that you are 18 years or older and that you have the capacity to understand, agree to and comply with these Terms of Service.

Since Indian laws do not permit to us to contract with a minor person (minor is a person who has not completed 18 years of age), we do not market our Web site to minor person under the age of 18. However, a minor can apply for PAN card under the supervision and guidance of guardian.

Changes to Terms and Conditions

We reserve the right to add to or change/modify the terms of this Agreement including but not limited to suspend/cancel, or discontinue any or all service at any time without notice, make modifications and alterations in any or all of the content, products and services contained on the site without prior notice. Such changes will be posted to www.eMudhra.com for your convenience to understand your responsibility as a user. You are responsible for regularly reviewing these Terms of Service so that you will be apprised of any changes. You will be deemed to have accepted such change/s if you continue to access the Site subsequent to such changes.

Information Collected

eMudhra.com will only collect, store, use, and share your personal information (including email address) as it is defined by our Privacy Policy and as regulated by Indian laws. When applying for PAN Services online, in addition to entering your own personal information, you may be asked to enter personal information of your dependants. Information collected on the eMudhra.com website is stored & used to prepare and electronically apply for PAN Services, as well as notify you when new/enhanced products and services become available. We do not disclose user's information (including email address) to third parties except when the user requests to utilise services from other service providers. In just case, we will disclose information to the appropriate government officials if the law so compels us.

Only information you have given us (including email address) is stored by us. We do not supplement your information with information from other companies. The exception to this would be when your employer/Existing Service Provider has bought the services/products for bulk use for its employees/ Customers and to facilitate that we may upload information provided by your employer/ Existing Service Provider.

When you use services and other tools on our Web sites that may or may not require registration, eMudhra.com may collect non-identifiable data from such tools, to help us customize offers and tools to your particular interests. eMudhra.com will not record or track any data you enter into standalone tools in any way that identifies you personally, unless we specifically inform you that we are doing so at the time you provide such data.

If you do not want to receive promotional email from us in the future, please let us know by sending an email to us at the above address or calling us at the above telephone number or writing to us at the above address and telling us that you do not want to receive e-mail from our company.

If you prefer not to be notified of any release or to receive any product information from eMudhra.com, please contact us via email, phone, or mail to make your request to be removed from our email list.

Charges

This Site reserves the right to charge subscription and / or membership fees in respect of any part, aspect of this Site & Service/s and/or product/s upon reasonable prior notice. Such notice will be appearing on the site by displaying the new / revised charges for the service/s and/or product/s as offered from time to time with or without modifications & on such display it will be presumed to be read by all users whether registered or not & no further notice would be required. The same will apply for any service/s or products, which are currently being offered without any charges, whenever made chargeable.

Appropriate Individual Registration, access & conduct of user and content for personal use only

eMudhra.com service is made available for your personal, non-commercial use only.

You may not use eMudhra.com service for any illegal or unauthorized purpose, including misusing permanent account number (PAN) of another person. International users agree to comply with all Indian laws & regulations, including laws regulating the export of data from the United States or your country of residence. You are solely responsible for your conduct and any data, text, information, graphics, that you submit, & post on to eMudhra.com service.

Other examples of illegal or unauthorized uses include, but are not limited to:

  • Modifying, adapting, translating, or reverse engineering any portion of the eMudhra.com service.
  • Removing any copyright, trademark or other proprietary rights notices contained in or on eMudhra.com service.
  • Using any robot, spider, site search/retrieval application, or other device to retrieve or index any portion or the eMudhra.com service.
  • Creating user accounts by automated means or under false or fraudulent pretenses.
  • Creating or transmitting unwanted electronic communications such as "spam," or chain letters to or otherwise interfering with other user's enjoyment of the service by blocking.
  • Submitting data of any third party without such third party's prior written consent.
  • Submitting Materials that falsely express or imply that such Materials are sponsored or endorsed by eMudhra.com.
  • Transmitting any viruses, worms, defects, Trojan horses or other items of a destructive nature.
  • Submitting false or misleading information. While eMudhra.com prohibits such conduct on its site, you understand and agree that you nonetheless may be exposed to such misuse or blocking by other users and that you use the eMudhra.com service at your own risk.

    For certain services such as Email, contents, Online apply and others, registration by the visitor is required. By registering, you agree to the following terms in addition to any other specific terms, which shall be posted at an appropriate location of the Site. Each registration is for a single individual user. To access these services, you will be asked to enter your individual User Name, Password,. Therefore, we do not permit any of the following:-
  • Any other person sharing your User Name and Password
  • Any part of the Site being cached in proxy servers and accessed by person/s who have not registered with eMudhra.com as users of the Site & Services

If we reasonably believe that a User Name and Password are being used / misused in any manner as clarified above we reserve the right to cancel access rights immediately without notice, and block access to all users from that IP address.

Copyright and Trademarks

Unless otherwise stated, copyright and all intellectual property rights in all material presented on the site (including but not limited to text, audio, video or graphical images), trademarks and logos appearing on this site are the property of eMudhra Limited, its parent, affiliates and associates and are protected under applicable Indian laws. Any infringement shall be vigorously defended and pursued to the fullest extent permitted by law.

Limitation on Liability

IN NO EVENT SHALL eMudhra, BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES FOR ANY USE OF THE WEB SITE, OR ON ANY OTHER HYPERLINKED WEB SITE, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR OTHER DATA ON YOUR INFORMATION HANDLING SYSTEM OR OTHERWISE, EVEN IF eMudhra IS EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

You hereby disclaim and waive any rights and claims you may have against eMudhra with respect to third party products and services, to the maximum extent permitted by law.

Exchange of Information, CHAT & other Community Services

All information, data, text, software, graphics, video, messages or other materials, whether publicly or privately transmitted / posted, is the sole responsibility of the person who posts such information, data, text, etc.

Forge headers or otherwise manipulate identifiers in order to disguise the origin of any content transmitted through the service.

You as a responsible adult (18 years or above) shall be solely responsible for all content that you upload post or otherwise transmit. eMudhra.com endeavors to provide a web platform for various community interactions for persons to interact and exchange views with each other. The content posted on such services is by general public therefore the accuracy, integrity or quality of such content cannot be guaranteed. You understand that by using such services, you may be exposed to objectionable matter. Under no circumstances will eMudhra.com be liable in any way for any content, including, but not limited to, for any errors or omissions in any content, or for any loss or damage of any kind incurred as a result of the use of any content posted or uploaded. By using the facility of chat and other community services you agree not to upload, post, or otherwise transmit any matter or views, which are, defamatory, abusive, obscene, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable. You may also not indulge in cyber stalking, become or create a nuisance for any person / user.

You may not send, submit, post, or otherwise transmit, material or messages that contain software virus, or any other files that are designed to interrupt, destroy, and negatively affect in any manner whatsoever, any electronic equipment in connection with the use of this site, or other user's ability to engage in real time exchanges.

Any transactions relating to sale/purchase of goods or services not directly offered by eMudhra.com are to be settled inter-se between the parties and all warranties express or implied of any kind, regarding any matter pertaining thereto, including without limitation the implied warranties of merchantability, fitness for a particular purpose, and non-infringement are disclaimed by this site. This site does not have any involvement in the actual transactions between the buyers and sellers in any way.

Proprietary Rights of eMudhra.com

eMudhra.com reserves its right to terminate your account without any prior notice for any violation of the Terms of Use.

By submitting or furnishing any personal information, data or details on or through the eMudhra.com service/s, you automatically grant to us non-exclusive, permission & irrevocable right to hold & store your, such personal information, data or details and related information. Our use of your personal information is governed by our Privacy Policy and we will never rent, sell or share your personal information with any third party for marketing purposes without your express permission.

It is our policy to respond to notices of alleged infringement that comply with the Copyright Act.

By submitting or furnishing any content and or suggestions other than your personal information on or through the eMudhra.com service/s, you automatically grant to us a worldwide, non-exclusive, permission & irrevocable right & such content & suggestions becomes the property of eMudhra.com and you agree to grant/assign the royalty free, perpetual right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such content (in whole or part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed.

Email Services

On selection of email Alert service you agree & grant non-exclusive, permission & irrevocable right to send emails & alerts by way of messages or other formats as time to time decided by us on commercial expediency prudence and that your prior permission to continue or change such method is deemed to have been agreed & granted by the user.

Disclaimer of Warranties and Liability

All the contents of this Site are only for general information or use. They do not constitute advice and should not be relied upon in making (or refraining from making) any decision. Any specific advice or replies to queries in any part of the Site is/are the personal opinion of such experts/consultants/persons and are not subscribed to by this Site. The information from or through this site is provided on "AS IS" basis, and all warranties, expressed or implied of any kind, regarding any matter pertaining to any goods, service or channel, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement are disclaimed and excluded.

eMudhra Limited, its directors, employees, agents, representatives and the authors and its parent, affiliates and associates shall not be liable, at any time for damages (including, without limitation, damages for loss of business projects, or loss of profits) arising in contract, tort or otherwise from the use of or inability to use the Site, or any of its contents, or from any act or omissions as a result of using the Site or any such contents or for any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communications line failure, theft or destruction or unauthorized access to, alteration of, or use of information contained on the site. No representations, warranties or guarantees whatsoever are made as to the accuracy, adequacy, reliability, completeness, suitability or applicability of the information to a particular situation.

Certain links on the Site lead to resources located on servers maintained by third parties over whom eMudhra.com has no control or connection, business or otherwise as these sites are external to eMudhra.com. You agree and understand that by visiting such sites you are beyond the eMudhra.com website. eMudhra.com therefore neither endorses nor offers any judgement or warranty and accepts no responsibility or liability for the authenticity/availability of any of the goods/services/or for any damage, loss or harm, direct or consequential or any violation of local or international laws that may be incurred by your visit and/or transaction/s on these sites.

Please refer to our Disclaimer

Privacy

Your use of this Website is subject to our Privacy Policy.

Material Submitted by Users

Certain elements of The Site will contain material submitted by users (community center). eMudhra.com accepts no responsibility for the content, accuracy, and conformity to applicable laws of such material.

Force Majeure

eMudhra.com shall have no liability to you for any interruption or delay in access to the Site irrespective of the cause.

Force Majeure event shall be one when there is any cessation, interruption or delay in the performance of eMudhra.com's obligations due to causes beyond its reasonable control, including but not limited to: technical, earthquake, flood, or other natural disaster, act of God, labor controversy, civil disturbance, war (whether or not officially declared) or the inability to obtain sufficient supply of service, transportation, or other essential commodity or service required in the conduct of its business, or any change in or the adoption of any law, regulation, judgment or decree. Without limiting the foregoing, under no circumstances shall eMudhra.com be held liable for any delay or failure in performance resulting directly or indirectly from acts of nature, forces, or causes beyond its reasonable control, including, without limitation, Internet failures, computer equipment failures, telecommunication equipment failures, other equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, floods, storms, explosions, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals, non-performance of third parties, or loss of or fluctuations in heat, light, or air conditioning of your information and or data received and or stored or any of our service/s.

Indian Law

The Agreement shall be governed by the Laws of India. The Courts of law at Bangalore shall have exclusive jurisdiction over any disputes arising under this agreement.

Entire Agreement

These Terms of Service constitute the entire agreement between the parties with respect to the subject matter hereof and supersedes and replaces all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter.

There are risks associated with utilizing internet and short messaging system (chat) based information and research dissemination services. Users/subscribers are advised to understand that the services can fail due to failure of hardware, software, and Internet connection. While we ensure that the email/messages are delivered in time to the user/subscribers, the delivery of these email/messages to the customer's email inbox or message center is the responsibility of the email/messenger's service provider Network. Email/messages may be delayed and/or not delivered to the user/subscriber's inbox or chat box on certain days, owing to technical reasons that can only be addressed by the service provider, and eMudhra Limited who owns eMudhra.com and group companies associated with it and/or its employees cannot be held responsible for the same.

eMudhra.com hereby expressly disclaims any implied warranties imputed by the laws of any jurisdiction. We consider ourselves and intend to be subject to the jurisdiction only of the courts of the Bangalore in India. If you don't agree with any of our disclaimers above please do not read the material on any of our pages. This site is specifically for users in the territory of India. Although the access to users outside India is not denied, eMudhra.com shall have no legal liabilities whatsoever in any laws of any jurisdiction other than India. We reserve the right to make changes to our site and these disclaimers, terms, and conditions at any time.

I HAVE CAREFULLY READ AND UNDERSTOOD THE TERMS AND CONDITIONS MENTIONED HEREINABOVE AND HEREBY CONFIRM MY ACCEPTANCE TO THE SAME. I SHALL ADHERE TO ALL THE TERMS AND CONDITIONS MENTIONED IN THIS TERMS OF SERVICE.

  • Individuals applying for new PAN card/Change of data in existing PAN card should complete an online form, make an online payment. The PDF form that is generated should be printed and signed. Photographs should be affixed and relevant documents should be attached. A completed, signed form with documents and photographs should be sent to

    PAN Services
    eMudhra Limited
    57/28, First Floor, IV Main Road,
    C.I.T. Nagar, Chennai – 600035.
  • eMudhra Limited will not be responsible for any errors in the filled application form. In case of errors in filling or incorrect supporting documents or for whatever reason the application cannot be processed, eMudhra Limited will not courier back the application form, cheque/DD and any documents that was given by the customer. Customers will have to resend corrected application form with appropriate documents in such cases.
  • Customer may contact eMudhra’s customer care by CLICKING HERE for further information on this.
  • eMudhra will verify and forward the PAN applications to UTI ITSL for issuance of PAN. eMudhra shall not be responsible for any delay or non-issuance of PAN by UTI ITSL.
  • eMudhra’s PAN services caters to only individuals who are citizens of India and residing in India.
  • The services shall be subject to the terms of service, privacy policy and Disclaimers given at www.emudhra.com